Fly Rides Terms and Conditions
Fly Rides is honored to offer the best eBikes on the market, and to serve our local customers as well as our Fly Rides fam across the country! We aim to offer the very best experience for our customers, with the goal of becoming the go-to shop for you, and for your friends and family.
Please read the terms and conditions below for clarification on our policies and what to expect during the whole process of finding your perfect eBike.
Placing Orders
Whether you come into our shop, talk to us on the phone, or go ahead and purchase online, we'll always check with you to make sure you're sure of your sizing and confirm your order.
Before we order a bike from a vendor for you and before we ship a bike to you, we will have you confirm that you understand our terms and conditions with a signed agreement. This will be sent to you at the time of your order.
Please read more about Orders, Cancellations, Returns, and Exchanges.
Prices are subject to change based on supply and demand. Fly Rides does not honor updated prices for past transactions.
Fulfillment
Fly Rides offers local pickup, local delivery, and in-box delivery options. Read more about those options on our Shipping and Local Pickup page.
Warranties
At Fly Rides we support warranties for all the bikes we sell! The actual length and coverage is set by the manufacturer, so it varies from brand to brand. Warranties are typically for different lengths on the frame, electric components, and the rest of the parts, collectively called "moving parts". As long as you buy the bike fully built or have a bicycle technician sign off on the build, your full warranty (including on the moving parts) will be activated.
Maintenance and repair:
As with all bicycles, your new bike will need to be kept clean and lubricated, and will need occasional repair and maintenance, including but not limited to:
- Chain lubrication
- Shifting adjustments
- Adding air to tires
- Flat tire repair
- Tightening of bolts
- Brake bleeds / adjustments and pad replacements
- If equipped, shock pressure adjustments and shock maintenance
Due to the nature of bicycles and how they are ridden, bolts holding the parts together can loosen over time and need to be tightened, and drivetrain parts like chains and cassettes wear out with use. This is all considered normal wear and tear. Added on accessories like racks and child seats should be checked for tightness before every use.
Specifically with electric bikes, the batteries must also be maintained. Li-ion batteries should not get too cold or too hot- think of them as a puppy and don't leave them sitting in a hot car or freezing garage! Also, the battery charge cannot get too low- they have a battery management system inside to regulate the cells, and this causes a very small drain on the battery. This means that if you leave your battery sitting without charging it for 2 months or more, the charge could drop so low as to void the warranty on the battery. We recommend getting a power strip and timer if you plan to go on a long trip away from your bike. If a battery has been drained too low, it can void the warranty.
Failure to adequately maintain your bike could lead to injury or damage, and this damage is not covered under warranty.
Mobile Terms of Service
The Fly Rides USA mobile message service (the "Service") is operated by Fly Rides USA (“Fly Rides USA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Fly Rides USA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fly Rides USA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fly Rides USA. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18448875918 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fly Rides USA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18448875918 or email sales@flyridesusa.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
