If you're picking up your bike at our San Diego location, we will provide you with an estimate of when it will be ready, and alert you as soon as it is to make an appointment. Our mechanics will build the bike and make sure everything is in order before handing it off to you. 

We recommend taking advantage of our free fitting session appointment when you pick up your bike!  We'll adjust the bike to fit you best, set your suspension if applicable, go over the bike thoroughly with you, and have you test ride it so we can dial it in.

Also referred to as White Glove Delivery.

This method is limited based on the service area of our delivery partner- please note that if you pick this method and it turns out our partner is unable to deliver to your address, our team will reach out to arrange another method of delivery.

For our White Glove Delivery orders, we build the bike and test it thoroughly in our service shop.  The bike and its manual and any other accessories are picked up and safely transported to your delivery address.  The driver will arrange a time to meet you for the delivery, and will walk you through the bike's controls and help you adjust the fit if needed.

This is a great option if you have limited time or ability to have a bike mechanic build or look over your bike.

If you choose this method, your bike will be delivered about 80% assembled, in a box, with a lot of padding to ensure safe delivery. Before shipment, our service team inspects the bike to make sure it works properly and that everything that should be included, is! We then repack the bike with extra materials. 

Receiving your bike:  It is important that when you receive your bike you inspect the box before accepting it from the shipper. If you notice significant damage (box is crushed or has large holes in it), deny the shipment and fill out the required forms with the shipping provider. Please notify us by filling out a Support Request Form if this is the case and once we receive and inspect the damaged bike, we will issue a replacement if available, or a full refund if this product is no longer available. 

Shipping ETAs: Fly Rides wants you to get your bike as soon as humanly possible!!  We give you our best estimate of shipping times, based on experience.  Unfortunately delays do occur due to shipping provider issues and other events.  We will update you if there is a delay in getting the bike from our warehouse, and will send tracking info the same day we send the bike.

Approx. shipping windows:  

• Bikes from local warehouses will ship from Fly Rides within 5-8 business days.
• Bikes shipping from non-local warehouses will ship within 8-12 business days.
• Bikes received or already in inventory generally ship within 2 business days.
• Customized bikes are built to order and will have varying dates for delivery.

Please be aware that if you have ordered additional accessories or customized your bike, the shipping window will most likely be extended.  

Once bikes are shipped, tracking info will be sent to you.